Let's keep your website
safe

Your website needs more care and attention than you have time for. Let me help you out!

So you’ve done it.Ā 

You’ve got the shmick new website, it looks gorgeous and it does everything you want. And, after the blood, sweat and tears that have gone into creating it, you’re determined to look after this baby! No janky, slow-running, hackable website for you.

But keeping your website running smoothly takes time and it needs to be done on an ongoing basis. And who has the time to do that? After all, you didn’t go into business so that you could spend your time maintaining a website… right?

So let me help you out.

I’ve come up with the key components for keeping your website safe, secure and beautiful.Ā All packaged together in a stress-relieving bundle.

The Basics

Included in every plan!

Maintenance and Bug Fixes

Every piece of software needs regular updates and WordPress is no exception. If not updated regularly, some of your website functionality could break.
I handle this maintenance and any associated bug fixes for you, so you don't have to worry.

Time-Critical
Updatesā€‹

Security vulnerabilities in your website software are one of the main ways hackers can steal your website or insert malware.
I monitor all the software used on your website 24-7. If any of the software is discovered to have a security vulnerability, I will update it right away, no worries.

Regular Website Backups

Website data can be lost due to user error, server problems and other technical issues.
I take regular backups of your website, which means that you will always be able to restore your website, no matter what happens.

24/7 Uptime
Monitoringā€‹

Your website will be monitored 24/7 for any downtime. If it should ever go offline for any reason, I will be notified.
Most outages self-resolve very quickly, however if the outage is ongoing, I will get to work on restoring it.

Performance and Link Monitoring

A slow website, with broken links or pages that donā€™t work, is guaranteed to send website visitors running AND also lowers your search engine ranking.
Your website will be monitored for changes to website speed and for broken links, so you know it is still at its peak.

Monthly
Reporting

At the end of each month, I will send you a report summarising the monthā€™s work and your websiteā€™s performance.
You can relax knowing that everything is under control.

The Upgrades

For when you’re ready for someone else to take over all the tech.

Website Hosting & SSL Certificateā€‹

Your website will be hosted on an Australian server, perfect for your Australian traffic.
With an SSL certificate, your website will be marked as a secure connection, providing peace of mind to your visitors.

Digital Strategy
Meetingā€‹

Once a quarter, we'll get together to take a look at your digital data and make sure you're heading in the right direction.
If there are ideas to turn into projects, I'll put together a quote for you.

Multi-Layer
Securityā€‹

The standard WordPress and hosting setup will be strengthened to reduce the risk of being hacked.
And with regular security scanning, you can have peace of mind that your website is as safe and secure as it can be.

Premium
Plugins

While WordPress is free (and amazing!) you can get even better results with premium plugins, elevating your website functionality, security and performance.
You get premium security, optimisation and design plugins, valued at US$200/year at no additional cost to you.

Image
Optimisationā€‹

To help make your website load as fast as possible, I optimise your images by compressing their size and serving them to your users in the best format.
This means beautiful images, delivered lightning fast.

Website
Restorationā€‹

If the worst comes to worst and your website is hacked or breaks, your website will be restored for free.
You can relax knowing that everything is under control.
Rachel from Spun Sugar Digital has been looking after our website for us for many years. I feel so relaxed knowing sheā€™s got it under control.

Not having to worry about backups and updates and security means I have more time for my clients and I donā€™t have to worry about my website ā€“ peace of mind for such a cheap price!

Naomi Ferstera

Co-Founder, Powered by the Lab

Which plan is right for you?

If you’re ready for peace of mind, take a look at my plans. Not sure which one is the best for you? I’d love to help – get in contact.Ā 

Sweet Start
(Just the Basics)

Perfect for startups and DIYers.
(eCommerce websites not included)
$ 59 /Month
  • Monthly updates (core, theme, plugins)
  • Security-related updates within 2 business days
  • Weekly backups
  • 24/7 Uptime monitoring
  • Monthly broken link fixing
  • Monthly reporting on performance
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  • Website restoration $150
  • Monthly status reporting

Sugar Coated
(The Sweet Spot)

Just right for established businesses, ecommerce businesses and those who are ready to move beyond DIY
$ 109 /Month
  • Monthly updates (core, theme, plugins)
  • Security-related updates within 1 business day
  • Daily backups
  • 24/7 Uptime monitoring
  • Monthly broken link fixing
  • Monthly reporting on performance
  • Security strengthening + monthly security scan
  • Agency level security, optimisation and design plugins (worth US$200/year)
  • Image optimisation
  • Quarterly digital strategy meetings
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  • One free website restoration per year (valued at $150)
  • Monthly status reporting
Popular

Sugar Rush
(All the Add-Ons)

For when your website needs all the care and attention
$ 259 /Month
  • Weekly updates (core, theme, plugins)
  • Security-related updates within 1 business day
  • Hourly backups
  • 24/7 Uptime monitoring
  • Monthly broken link fixing
  • Monthly reporting on performance + recommendations for improvement
  • Security strengthening + real time protection
  • Agency level security, optimisation and design plugins (worth US$200/year)
  • Image optimisation
  • Quarterly digital strategy meetings
  • Cloud website hosting + free SSL
  • Content Delivery Network for performance
  • Unlimited free website restorations per year (valued at $150 each)
  • Monthly status reporting

The Extras

Is your website missing anything?

Website Analytics
Setupā€‹
$199 (one-off)

Knowing how your visitors reach your website and what they do once they arrive is key to knowing how to optimise your content and marketing.
I can set up Google Analytics or a privacy-friendly alternative so that you can gather website traffic and user behavior data.

Auto-Updating
Policies
$12/monthā€‹

If your website collects user data (eg via a contact form!), you must have polices such as a privacy policy in place.
I partner with a software platform that helps you generate these policies by answering questions about your business and then automatically keeps them up to date for you. Simple!

Premium Website
Hosting
$29/Month

Website hosting is included in our Sugar Rush plan but we can also host your website if you're not on this plan.
Your website will be hosted on an Australian server, perfect for your Australian traffic.

“Great website support for our not for profit!”

As a tiny not for profit with limited resources, we really value having Rachel monitoring the technical side of our website.Ā  She is always responsive and ready to solve any issue, no matter how big or small. Running a small business herself, she has a good understanding of the priorities and is able to provide practical advice to help us make the decisions needed.

If you’re looking for reliable website support, Spun Sugar Digital can help you!

Caroline Trubridge

Information Officer, Beyond Words

Ready to get started?

If you know what you’re after or if you just want to know what’s possible, get in contact. We’d love to hear from you!

FAQs

Of course – I love new clients! Before I start a care plan for a brand new client, I just need to do a one-off spring clean to get everything spick and span before we move onto our regular care. As part of the spring clean, I will review and update all your software, do a review of your security and get connected to all your accounts.

If I’ve worked on your website previously, there are no setup fees.

If you’re a brand new client, there is a $199 spring clean fee to get everything spick and span before we move onto our regular care.

Nope! I’d be sad to see you go, but if you need to leave, there’s no cancellation fees and I’d be happy to have you back at any time

I’ll send you a Stripe link to set up your credit card payment. Your card will then be charged on the same day each month going forward.

All payments are in Australian dollars.

Keeping your website up-to-date, strengthening your website’s security and having regular monitoring will significantly reduce the chance of things going wrong, but nothing is 100% in this world! But rest assured, if things do go wrong, I have your backups and I can get your website back up and running quickly.

Sure you can, you’re a smart cookie! However, I think there are two questions you should ask yourself first: is it the best use of your time and will you do it week in and week out? You’re probably better off just hiring me to do it for you… šŸ˜‰

Website hosting is included in my Sugar Rush plan.

If you’d like to host your website with me and you’re not on this plan, I offer premium hosting for $29/month.

No, sorry, at this point I only offer care plans for WordPress websites.

You can get in contact via the contact form or send me an email at hello@spunsugardigital.com.au. Once we’ve decided on the right plan, I’ll send you the Stripe payment link. Then it’s time for me to get to work! I’ll send you your first status report at the end of the month.Ā 

Get In Contact

Care Plan contact form