Expert support for your WordPress needs

Error fixing, website hosting, SSL certificates, email deliverability and more. We’ll handle the technical stuff, so you can focus on what you do best.

Stumped by the tech side of your website?

From pesky error messages to hosting hassles, our Website Tech Assist service is here to take the tech troubles off your plate. We handle the complex, frustrating tasks that keep your site from running smoothly, so you can focus on your business.

Whether it’s fixing errors, setting up secure hosting, ensuring your SSL certificates are in order, or improving email deliverability, we can tackle it all. We dive deep into the technical side of your website, resolving issues and implementing robust solutions to prevent future problems.

Our goal? To manage the technical details with precision and efficiency, ensuring your website operates flawlessly. With us handling the tech, you’re free to concentrate on what you do best—running your business.

Ready to forget about website worries? Find reliable technical support for any WordPress challenges.

What we offer

Don’t speak tech? Don’t know your SSL from your TTFB? Never fear! We speak tech lingo plus HTML, CSS, JS and PHP so that you don’t have to.

Here are some of the common requests from our clients but feel free to request something outside the box! 

Hosting

Migrating to new web hosts can be tricky and dealing with hosting issues is not for the faint hearted
We can help with website migrations, issues with your hosting setup or even hosting your website for you.

Emails

Getting emails into inboxes can be harder than you think and you may need different solutions for transactional vs marketing emails
We can help with email migrations, issues with your email deliverability or even set up your emailing software for you.

Error Messages

It can be very scary when you get an error message on your website, particularly if you don't speak tech!
We can help diagnose and fix errors on your website.

SSL Certificates

Your website needs to have an SSL certificate for peace of mind for your visitors. But they can be tricky to install and renew.
We can help with installing, renewing or troubleshooting your SSL certificate.

Malware Removal

If your website software is not kept up-to-date you may find your website being hacked.
We can restore hacked websites, remove malware and strengthen your security.

Software Upgrades

The technology underlying your website changes over time and you'll sometimes need to upgrade.
We can help when it comes time to upgrade your PHP or SQL versions.

How we help

Feel secure knowing you have a reliable expert to turn to for all your WordPress needs.

Immediate Help

Quickly resolve technical issues that are disrupting your website and business.

Expert Guidance

Receive professional support and advice to keep your WordPress site running smoothly.

Ongoing Support

Enjoy continuous assistance for any future technical challenges that may arise.

How we've helped others

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Malware Removal

We were recently approached by a prospective client as they thought their website had been hacked. As it turned out, the hack had occurred many months before and was only identified because their Google search results were in a foreign language. 

Because the hack had occurred so long ago, we were unable to restore the website from backups as the backups also contained the malicious code. We instead had to find the backdoor where the hackers were able to access the website, identify all the places where the malware had been added, then clean the entire site.

Once the malware had been removed and security increased,  we had a very happy new client!

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Email Deliverability Issues

A client has multiple email addresses. She approached us when she learnt that her WooCommerce new order emails were not being received by her customers.

After some investigation, we were able to identify that she was using a sending email address with a different domain to the website. This was causing email services to not deliver to the email recipients. 

A quick change to an email address with a matching domain cleared the issue right up!   

Ready to get started?

Resolve any WordPress issues quickly and efficiently with our Tech Assist service, and experience the confidence and peace of mind that comes with expert support.

If you know what you’re after or if you just want to know what’s possible, get in contact. We’d love to hear from you!

FAQs

After we’ve agreed the scope of the work, I’ll ask for a 50% deposit to secure a spot in my schedule. Then, once you’re happy with the work, I’ll send an invoice for the remaining 50%.

You can get in contact via the contact form or send me an email at hello@spunsugardigital.com.au

We’ll talk it all through and then I’ll send you a proposal for your sign-off.

Once you’ve decided to go ahead, pay the 50% deposit and then it’s time for me to get to work!

Get In Contact

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